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LockPickersMall shipping policies

Here are our policies concerning shipping:

  • We ship worldwide, with a few exceptions noted below.
  • Shipping costs are based both on weight of the package and destination.  Please note that the shipping amount shown on automated invoices are ESTIMATES ONLY and are subject to correction before actual shipping occurs.  USPS rates often change and the final word for shipping amount is determined by the USPS plugin we use as an add-on to our shopping cart.
  • Most orders are shipped within a business day, although this does not imply a 1-Day Rush Service, which we cannot offer due to uncontrollable variables.
  • Our policy is to ship ONLY to the verified billing address on record with your credit card provider (or to a confirmed PayPal address).  Exceptions to this are made on a case by case basis and may require that the buyer supply us with digital images of the credit card used in the transaction.  In such a case, we always direct the buyer to cover up part of the account number to preserve account security. 
  • We offer only USPS Express Mail International for international orders because our agreements with both PayPal and Merchant Services require that we use a trackable shipping method.  Cheaper methods are NOT trackable, therefore we do not offer them.
  • We do not offer shipping to certain areas due to extremely high incidence of theft and damage.  Included in this short list are Mexico, Malaysia, and Liberia (Africa).  If your order is to be shipped to a destination that is currently restricted, we will notify you and issue a full refund of your order.
  • NOTE FOR OUR CUSTOMERS IN CANADA -- Customs policies at the border have been causing unpredictable delays with random shipments, which can be, in our opinion, excessive.  Please understand that we have no control or influence with respect to Customs procedures.  In some cases, orders have been turned away and returned to us because a few of your Provinces have more stringent policies than others regarding Locksmith tools.
  • RESENDING PACKAGES: The customer is responsible for supplying a true and correct shipping address when the order is placed.  We copy and paste directly from your order, which prevents human error.  If a package is returned to us due to a failed delivery attempt -- whether because of a bad address or any other reason -- we will resend ONLY if the customer pays the cost of resending.  This is true for both domestic and International shipping.  If resending is desired, we will provide the customer with a link to a special payment page from which the additional postage can be remitted.  If an order cannot be delivered due to our error, we will pay the cost of resending.
  • PACKAGE MARKINGS:  For International orders which must pass through Customs, we always make use of non-descript markings and generalized descriptions wherever possible to avoid unneccesary delays.
  • Please do not ask us to declare fictional values on Customs declarations.
  • INTERNATIONAL ORDERS are subject to additional security measures because there is no way that we can verify credit card information automatically.  If you are using a credit card and your billing address is not a domestic U.S. address, we require for our records a digital image of the credit card that you are using, and also a photo ID of some kind, such as a driver license or passport.  When obtaining a digital scan or photo of your credit card, COVER OVER THE FIRST 8 DIGITS of the account number with opaque tape or paper.  This preserves the security of your account.  The last 4 digits of the number must be readable, as must your name and the expiration date.  Scan the reverse side, or photograph it with a digital camera, to show the signature.  Send us these required images via email, using the email address listed on our "Contact Us" page.  If you are paying via PayPal, you must be a VERIFIED member.  Instructions for verifying your address can be found on the PayPal web site.